Long Term Care Ombudsman Program
FreeWhole county
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Advocates for people who live in nursing homes and adult care facilities in Albany, Schenectady and Montgomery counties. Ombudsmen explain residents' rights and work to resolve complaints about care.
What it offers
- Help with concerns about care, abuse or neglect, belongings, food and discharge
- Information about residents' rights
- Trained volunteers who visit facilities regularly
- Advocacy with facility staff and regulators
American Red Cross of Northeastern New York, with the New York State Office for the Aging518-694-5114
- American Red Cross of Northeastern New York 518-458-8111
- State ombudsman 518-372-5667
- State ombudsman help line 1-855-582-6769
- Service area
- Albany, Schenectady and Montgomery counties
- Website
- aging.ny.gov/locationsearch/ombudsmen
SourceSenior Care Alternatives·Senior Handbook, p.24·Checked Oct 19, 2026
About this information
SeniorSolver last compared this entry with its source documents on Oct 19, 2026. That is not a confirmation from the program.
The summary is our own wording. Phone numbers, address, hours, eligibility, costs and service area are reproduced from the documents below as published.
- Senior Care Alternatives – Albany County Department for Aging
- Senior Handbook, p.24 – Albany County Department for Aging
- Official program website
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