Sources and editorial standards
SeniorSolver organizes official information. It does not invent program details, and every fact on a program page cites where it came from.
Where the information comes from
Program facts come from documents published by county Offices for the Aging and other county departments, New York State agencies and federal agencies: resource guides, program brochures, application instructions and official program web pages.
Each program page lists its source documents, with page numbers where the fact came from a printed guide, and links to them.
What we write and what we reproduce
The summary at the top of a program page is our own plain-language description. Phone numbers, addresses, hours, eligibility rules, income limits and service areas are reproduced from the source documents as published.
"Checked" on a program page is the date we last compared the entry with its source documents. It does not mean we called the program or that the program confirmed the details.
Where a source is unclear or two sources disagree, the page says so and asks you to call before you apply.
How eligibility is interpreted
Eligibility rules and income limits are taken from the program's own published guidelines, with the period they apply to. The questionnaire compares your answers with those rules and says "likely", "maybe" or "unlikely", with the reasons. When a rule is not published or depends on something the questionnaire does not ask, the result is "maybe". It never says you qualify.
How often it is reviewed
Once a week, an automated job downloads every source document and compares it with the copy we last read. When a document has changed, the affected entries are updated and a person reviews every change before it is published. A checked date only moves when an entry has actually been compared with its sources.
Corrections
Every program page has a "Report incorrect information" link. Reports go to the site operator, who checks them against the program's own sources and corrects the page when the report is confirmed.
Commercial relationships
Sponsors and advertisers, when there are any, never influence which programs are listed, how they are described, what the questionnaire says or the order of free public assistance. Sponsored content is always labelled and kept apart from government and nonprofit listings. See the advertising policy.